You can cancel the rest of the Setup Wizard if you want. Make sure to create your new password and click Next. The reset code cannot be entered in this area. If the window you see looks similar to the image below, you are in wizard mode. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33). The reset code needs to be entered after clicking Forgot Password. On the Login interface, click Forgot Password. Now you should use what you wrote down in the previous step to initiate a password reset on the recorder.

Once your DVR (or NVR) shows on the list, click it once to see the MAC Address on the right side.Ĭopy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Click on Add online device located at the upper left. The first time you run HomeSafe View, you will see the screen below.Ĭlick on Next. Use these links to download the HomeSave View software: HomeSafe View for Windows or HomeSafe View for Mac. The first step is to download the necessary software to your PC. To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer. The code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address. The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computer.

Here we will show how to reset the password Swann recorders.

Swann homesafe view mac